I had the opportunity to present and the following is part one of what I presented.
One of the biggest news to hit the library automation space in 2015 was Proquest's acquisition of Ex Libris.
Obviously this has great implications for academic libraries as both companies own leading library technology software in terms of link resolvers (360link vs SFX/Alma Uresolver), Discovery services (Summon vs Primo) , ILS/Library service platforms (Alma/Voyager/aleph vs Inota) and a host of other library technology systems including recommender systems, digital content management systems, ereading list software etc.
I won't go into the implications of such a move except to mention that Primo's selling point as content netural discovery service is now shot because it is now owned by Proquest which owns plenty of content libraries' subscribe too , as others more qualified have done so.
How things might play out in the discovery space
I was toying with a blog post on what I hoped the merger would bring but didn't manage to get it out before Proquest's Ex Libris company officially unveiled their strategy roadmap in 2016.
This webinar that was overwhelmingly subscribed, pretty much fulfilled my wishlist of things that I hoped to see from the merger by bringing the best of both together. But first and overview of changes.
Overview of changesIn brief, Intota work appears to be folded into Alma, as an institution that just switched to Alma, this pleases me of course. Proquest's excellent Knowledge base will be included in Alma and Alma analytics will be boosted with Intota assessment features by bringing in additional sources like Books in Print , Ulrich etc.
While it was predictable that the combined company would favour the well established Alma over the fledgling Intota , it was harder to guess what Ex Libris would do for Summon and Primo. Both are well established services used by hundreds of libraries and were flagship products of Proquest and Ex Libris. We can't have two flagship discovery services right?
Actually we can, as it was announced both are going to be flagship services going forward! You might say Ex Libris is not new to this in their playbook, having supported multiple ILS at the same time. But arguably, front end discovery services are a different animal from ILS - ILS often have unique quirks and are used by library staff who are sensitive to change and are difficult to migrate.
Web scale discovery services are used by front end users and while you can squint and see differences, the big 4 of Summon/Primo/EDS/Worldcat are pretty similar. Various studies have shown users don't seem to see much difference between them, interface wise at least.
Also it makes so much sense for the company to use one combined knowledge base and one unified index for both discovery services which further reduces any difference between Summon and Primo.
As far as I can tell Ex Libris's play based on their road map for the next 2 years is aimed at making the two even more similar, to the point, such that eventually there might be almost no difference between the two.
Let's see shall we what was announced to be coming.
The interface is made similar
Even before the Proquest acquisition of Ex Libris, the latter was making the rounds in conferences like ALA annual showing off the new upcoming Primo interface.
New upcoming - Primo interface
— Masud Khokhar (@mkhokhar) September 5, 2015
The new Primo interface like Summon is a clean interface with plenty of white space. Options only appear when needed on mouseover. Infinite scroll exactly like in Summon 2.0 is included. A recent talk I attended at VALA16 was one where at Bond University they compared the Summon 2.0 interface with their well customized Primo interface and predictably most users couldn't decide between the two. They did note that infinite scroll in Summon 2.0 was nice and now you can have that in the new upcoming Primo interface too!
Still there are other similarities. For example, Primo features like Primo Featured results + New Collection Discovery feature one can also duplicate Summon's content spotlighting that allows libraries to visually distinguish valuable content by content type.
The index and knowledge base is equalized
Arguably, discovery services UIs are unlikely to differ too much but it is in the content surfaced that lies competitive advantage and discovery vendors like to distinguish themselves from their competitors by boasting about the quantity and quality of their index.
As already mentioned it was announced the same knowledge base (there's a new one announced) and unified index will be used for both Primo and Summon. This is great news for Primo users as I think it is generally acknowledged Summon has a better index and knowledge base inherited from Serialssolutions (that was acquired by Proquest).
Features like Personalization (Primo), article recommendation (BX recommender in primo), Database recommender (Summon), Topic explorer (Summon) are shared
Even the small differences in feature sets between Summon and Primo will diminish.
Primo gets the database recommender and hopefully best bets feature from Summon. In fairness some institutions like mine use the adwords plugin from the developer network to achieve the same effect.
Summon gets personalization (based on user status and degree) and article recommender (I assume this means if you subscribe to BX recommender the recommendations will appear in the Summon UI).
Misc & Conclusion
Discovery is closely related to delivery and another change in the works is that Proquest's IEDL (index enhanced direct linking) feature now available in Summon and 360 Link v2.0 will come to users who use Primo's Uresolver. (Unclear if it will come to SFX). This is great because IEDL has better link reliability (near 100% reliability claimed but in reality is close to 95-98%) compared to just openURL (which have error rates as high as 30%).
Add the fact that will 2017 onwards users of Alma can choose between Summon or Primo as their discovery solution, and assuming all the announced features are successfully implemented one wonders if there is really going to be any significant difference between the two.
In part (II), I argue that there is in fact a couple of differences between Primo and Summon that still remain (as far as I know) that might have significant impact on the decision to go for one or another.